Firstly, we are under a legal obligation to let you know what personal information we collect about you, what we use it for and on what basis. We always need a good reason and we also have to explain to you your rights in relation to that information. You have the right to know what information we hold about you and to have a copy of it, and you can ask us to change or sometimes delete it.
But whatever we do with your information, we need a legal basis for doing it. We generally rely on one of three grounds (reasons) for our business processing.
1. You have ordered or have a service from us, therefore we are entitled to process your information so that we can provide that service to the highest quality and customer service to you and and take payment for this service.
2. We may want to collect and use your information for other purposes, we may need to ask for your consent (permission) and, if we do, that permission must always be indicated by a positive action from you (such as ticking a box) and be informed. You are also free to withdraw your permission at any time.
3. In our ‘legitimate interests’ we will use the information in a particular way without your permission (for example, to protect our network against cyber-attacks). But when we do this, we must tell you as you may have a right to object.
We’ll use your personal information to provide you with products and services. This applies when you register for or buy a product or service from us. Or if you register for an online account with us or download and register on one of our apps.
This means we’ll:
This means we’ll:
We’ll send you information (about the products and services we provide) by phone, post, email, text message or online banner advertising. We also use the information we have about you to personalise these messages wherever we can as we believe it is important to make them relevant to you. We do this because we have a legitimate business interest in keeping you up to date with our products and services, making them relevant to you and making sure you manage your spending with us. We also check that you are happy for us to send you marketing messages by text or email before we do so. In each message we send, you also have the option to opt out.
We do not share your information with any other party without additional and recorded permission. We do not share the data of our users, unless their is a legal responsibility to do so.
We have strict security measures to protect your personal information. We store your information on GDPR complaint platforms only.
We check your identity when you get in touch with us, and we follow our security procedures and apply suitable technical measures, such as encryption, to protect your information.
We store your information for 36 months after you have purchased a product or service. This is then removed form our database. You have the right at anytime to ask us to remove all your data.