Terms of Sale

TERMS & CONDITIONS OF SALE

Definitions

“The Company” means Active Connections Group Ltd. “The Customer” means any party to whom the company may agree to sell Goods in accordance with The Company’s standard conditions of sale. “The Goods” means the articles or items, any of them or any part or parts of them, to be provided by The Company in accordance with The Company’s standard conditions of sale. The Company reserves the right to change these terms and conditions without notice, and the Customer agrees to be bound by such changes. These terms and conditions are applicable exclusively to customers domiciled within the United Kingdom. Customers residing outside the United Kingdom are subject to a separate set of terms and conditions.

These Terms and Conditions of Sale are applicable only to customers located in Mainland UK, including England, Scotland, and Wales. For customers outside Mainland UK, different terms and conditions may apply, and additional charges for shipping and handling may be incurred. The Company reserves the right to determine eligibility for Mainland UK customers and may request additional information or documentation to verify the customer’s location. By placing an order on the Company’s Website or through other sales channels, the Customer confirms that they are located within Mainland UK and agrees to abide by these Terms and Conditions of Sale applicable to Mainland UK customers.

General

All orders are accepted, and Goods supplied subject to the following terms and conditions, warranties, and representations, express or implied and statutory or otherwise, except as to title, are hereby excluded. No addition thereto or variation there from shall apply unless agreed in writing by the Parties.

Website Sales

The Company operates an online store through its website (“the Website”). By placing an order through the Website, the Customer agrees to be bound by these Terms and Conditions and the Privacy Policy.

Orders

The Company reserves the right (without prejudice to any other remedy) to cancel any incomplete order or to suspend delivery in the event of any of The Customer’s commitments with The Company not being met. If an order is cancelled by The Company in the aforementioned circumstances or is cancelled by a customer then The Customer shall indemnify The Company against all loss, costs (including costs of all labour and materials used and overheads incurred), damages, charges and expenses arising out of the order and the cancellation thereof, (The Company giving credit for the value of any such materials sold or utilised for other purposes). All orders are subject to availability of The Goods.

Goods that are available but reserved for a future dispatch of more than 7 days are agreed at the discretion of the company and are subject to these terms and conditions (please be reminded of our terms of customer default and cancellation).

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product(s) has/have been dispatched, such acceptance is limited to these terms and conditions. The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those products whose dispatch or agreement to provide have confirmed in the Order Confirmation. Each Order Confirmation shall accordingly constitute a separate Contract.

If we cannot provide the products you order, we will give you the option to cancel your order or place an alternative order.

We reserve the right to make any changes in the specification of products which are required to conform with any applicable statutory requirements.

Acceptance of Purchase Orders

Each purchase order shall be subject to acceptance in writing by an authorised employee of the Company. Such acceptance is limited to these Terms and Conditions, and any additional or different terms proposed by the Customer are automatically rejected unless expressly agreed to in writing by the Company.

Prices

a. Catalogues, price lists and other advertising literature or material as used by The Company are intended only as an indication of price and range of Goods offered and no price descriptions or other particulars contained therein shall be binding on The Company.

b. All quoted or listed prices are exclusive of Value Added Tax or any other taxes and are based on the cost of The Company supplying The Goods to The Customer and if before delivery of Goods there occurs any increase in any way of such costs in respect of Goods which have not yet been delivered the price payable shall be subject to amendment without notice at The Company’s discretion.

c. Our site contains many products. It is always possible that, despite our efforts, some of the products on our site may be incorrectly priced. If we discover an error in the price of the products, you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling the product. We will not process the product order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the product order as cancelled and notify you in writing. The price of a product does not include delivery charges.

Manufacturers’ Specification

The Company will not be liable in any respect for any loss or damage caused by or resulting from any variation for whatsoever reason in the Manufacturer’s specifications or technical data and will not be responsible for any loss or damage resulting from curtailment or cessation of supply following such variation. The Company will endeavor to advise The Customer of any such impending variation as soon as it receives notice thereof.

Carriage & Delivery

Except as in accordance with The Company’s catalogue, prices include delivery charges to The Customer on orders over £300.00 (exceptions apply), orders under £300.00 will be charged a delivery charge current at the time of placing order and The Company reserves the right to levy a direct delivery charge current at the time of placing order for deliveries to any other destination advised by The Customer. Any times quoted for delivery are to be treated as estimates only. Whilst every endeavour will be made to meet these estimates for dispatch The Company shall not be liable in any manner whatsoever for failure to dispatch within the time quoted. Any items that are outstanding on an order may incur subsequent delivery charges when the balance is shipped dependant on geographic area.

The company will only be held liable for damaged goods when signed for as ‘received damaged’. All damages and/or short delivery must be notified within 1 working day (please sign for all goods unexamined). Off-loading – the buyer will be deemed responsible for mechanical facilities for the off-loading pallet deliveries.

Deliveries to self-storage units – The company will not accept liability for any damages or shortages of parcels delivered to a self-storage unit. The company may require payment in advance by bank transfer for self-storage address customers.

Passing of Risk and Property

a. Risk of damage to or loss of the Goods shall pass to the Customer,

i. at the time when the company notifies the Customer that the Goods are available for collection, or

ii. in the case of Goods to be delivered at the time of the delivery or if the Customer wrongfully fails to take delivery of the Goods at the time when the company has tendered delivery of the Goods.

b. Property in The Goods shall remain in The Company until payment in full there of has been made by The Customer.

c. If payment in full is not made in accordance with The Company’s standard conditions of sale, The Company may require The Customer to return The Goods forthwith and if the requirement is not immediately complied with The Company shall be entitled at any time and without notice to retake possession of the whole or any part of The Goods (and for that purpose to enter the premises occupied by The Customer and sever The Goods from anything they are attached to without being responsible for any damage thereby caused) without prejudice to any other remedy that may be available to The Company.

Defects and Use

Save as herein expressly provided and save to the extent that the exclusion or restriction of liability may be prohibited by statute. The Company shall not be liable for any loss of whatsoever nature or to whomsoever or whatsoever caused arising out of the use of The Goods. The Customer shall indemnify The Company against all claims made against The Company by any third party in respect thereof, unless otherwise agreed.

Where The Customer has ordered the goods in whole or in part in error and they wish to return some or all of those goods for credit, The Company reserves the right to charge a minimum restocking fee per product code of 10% or £30 plus VAT, whichever is greater. If the goods arrive back with The Company from The Customer, and they are not able to be restocked for any reason, that is out of the control of The Company. The Company reserves the right to either reduce the credit offered or refuse to offer a credit to The Customer. The Customer will be liable for all shipping costs incurred for goods ordered in error. There is no credit available for the delivery cost to you.

In the case of defects or faulty workmanship in products or any parts thereof supplied but not manufactured by The Company, The Customer shall not be entitled to receive any greater benefit here under than shall be received by The Company under any guarantee or warranty given to The Company by the manufacturers or suppliers thereof. Under warranty The Company will, at its option, either repair or give a replacement of equivalent quality or issue credit to The Customer for any Goods found to be defective because of faulty maintenance by The Company or poor workmanship provided that:

a. The Company is notified in writing within 7 days of The Customer first discovering any such defects.

b. The Goods have been used in an appropriate manner and/or as prescribed in the operating instructions (if any);

c. The defective Goods are returned to The Company at The Customer’s expense.

d. Examination by The Company of such Goods discloses to its satisfaction that such defect exists and has not been caused by misuse, neglect, accident, improper storage installation or handling or by repair or alteration not effected by the company.

e. The Goods not having been modified or repaired otherwise than by The Company or otherwise interfered with.

f. The Customer shall pay to The Company the cost (as certified by The Company) of any examination of such Goods as a result of which The Company denies liability.

Website

a. The Company may update the site from time to time and may change the content at any time. Please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site.

b. Your Account and Password – If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the Company Terms and Conditions. If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at info@glowsports.co.uk.

Privacy Policy

1.1. Active Connections Group Ltd (“the Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our customers and website users (“you” or “your”) in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) 2016/679.

1.2. By accepting our Terms and Conditions, you expressly consent to the collection and processing of your personal information in accordance with this Privacy Policy.

• 2. Collection of Personal Information

2.1. We collect personal information from you when you: a. Register an account on our website. b. Place an order for our products. c. Contact our customer support team. d. Subscribe to our newsletters or marketing communications. e. Participate in surveys or promotional activities.

2.2. The types of personal information we may collect include, but are not limited to: a. Name, address, email address, and phone number. b. Payment and billing information. c. Order details and purchase history. d. Communication preferences and marketing preferences. e. Feedback, reviews, and survey responses.

• 3. Use of Personal Information

3.1. We use your personal information for the following purposes: a. To process and fulfil your orders and provide customer support. b. To send order updates, shipping notifications, and product-related communications. c. To respond to your inquiries and address your feedback or complaints. d. To send marketing communications and promotional offers (you can opt-out at any time). e. To conduct surveys and research to improve our products and services. f. To comply with legal obligations and protect our rights.

• 4. Disclosure of Personal Information

4.1. We may share your personal information with: a. Third-party service providers who assist us in carrying out our business operations, such as shipping companies, payment processors, and marketing partners. b. Legal authorities or government agencies as required by law or to protect our legal interests.

• 5. Data Security

5.1. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5.2. While we strive to protect your personal information, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

• 6. Retention of Personal Information

6.1. We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

• 7. Your Rights

7.1. Under the GDPR and UK data protection laws, you have the following rights regarding your personal information: a. Right to access: You have the right to request access to the personal information we hold about you and to obtain a copy of that information. b. Right to rectification: You have the right to request the correction of inaccurate or incomplete personal information we hold about you. c. Right to erasure: You have the right to request the deletion of your personal information in certain circumstances. d. Right to restrict processing: You have the right to request the restriction of processing of your personal information in certain circumstances. e. Right to data portability: You have the right to receive the personal information you provided to us in a structured, commonly used, and machine-readable format, and you have the right to transmit that information to another data controller. f. Right to object: You have the right to object to the processing of your personal information in certain circumstances.

7.2. If you wish to exercise any of these rights, please contact us using the contact information provided below.

• 8. Changes to this Privacy Policy

8.1. We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website, and the revised version of the Privacy Policy will become effective when posted.

PRODUCT WARRANTIES

Return of Equipment

The Goods will not be accepted by The Company until a Return number is obtained, with the returns number clearly marked and visible on your parcel.

Contingencies

The Company shall not be responsible for non-performance in whole or in part of its obligations nor under any liability to The Customer in respect thereof wherein such non-performance is due to acts of God, war, insurrection, Government regulations, embargoes, strikes, labour disputes, illness, flood, fire, tempest, or any other cause beyond the control of The Company.

Consequential Loss and Damage

Save as herein expressly provided The Company shall not be liable for any loss or damage of whatsoever nature or to whomsoever caused arising out of the use of Goods supplied by it. The customer shall indemnify The Company against all claims made against The Company by any third party in respect thereof.

Payment

a. Credit facilities can be considered upon request. Provided that The Customer has been granted credit facilities by The Company, settlement terms are 30 days from the date of the invoice, unless otherwise indicated in writing. In the absence of credit facilities having been granted by The Company, payment shall be in advance, and any advance replacement goods supplied for faulty items must be paid in advance of shipping. The Customer agrees that the Company has the right to set Credit Limits on the account as they see fit and to withhold further credit at the Companies discretion. The Company always has the right to terminate the Credit facility without notice. In the event of no remittance advice or insufficient funds to settle all outstanding invoices, the company reserves the right to allocate any payment to the oldest invoices first, ensuring that payment is made in chronological order based on the invoice issuance date.

b. The Company reserves the right to suspend deliveries where payment is not received in accordance with paragraph (a) of this clause or in accordance with any alternative terms of payment agreed in writing.

c. Where payment is not made in accordance with the terms of paragraph (a) of this clause of The Customer shall pay interest on any unpaid amounts calculated at 8% above the Bank of England base rate for the time being in force calculated on a daily basis.

Customer Default and Cancellations and Re-scheduling of Deliveries

a. If the circumstances or status of The Customer changes, for whatsoever reason (e.g., bankruptcy or receivership change of name, litigation by The Company or other parties etc.) The Company reserves the right without prejudice, to cancel or suspend trading with The Customer including orders in progress and to demand immediate settlement in full of all outstanding invoices.

b. Requests by a customer for cancellation or amendment of any order or for the re-scheduling of deliveries will only be considered by The Company if made in writing and shall be subject to the written acceptance of The Company or if cancelled or rescheduled at the request of The Customer, then The Customer shall indemnify The Company against all loss costs (including the cost of labour and materials used and overheads incurred), damages, charges and expenses arising out of the order and the cancellation, amendment or re-scheduling thereof to be calculated at a minimum of £30.00 per order up to the value of £100.00 and 30% of the value of the order thereafter.

Force Majeure

The Company shall not be liable for the cancellation by it of any order or any unfulfilled part thereof or for effecting partial delivery if performance by The Company is prevented or delayed whether directly or indirectly by any cause whatsoever beyond the reasonable control of The Company whether such cause existed or was foreseeable at the date of acceptance of The Customer’s order by The Company or not and without prejudice to the generality of the foregoing any cause shall be deemed to prevent, hinder or delay The Company if The Company is thereby prevented, hindered or delayed from fulfilling other commitments whether to The Customer or to third parties.

Non-standard Goods

Unless otherwise agreed The Goods are supplied in accordance with the Manufacturer’s standard specification. The Company reserves the right to increase its quoted or listed price or to change accordingly in respect of any orders accepted for products of non-standard specification and in no circumstances will it consider cancellation of such orders or the return of The Goods.

Severability

If and to the extent that any provision or any part of the provision of The Company’s standard conditions of sale is illegal, void or unenforceable for any reason, then such provision or part thereof (as the case maybe) shall be deemed to be severable from the remaining provisions or parts of the relevant provision (as the case maybe) all of which remaining provisions shall remain in full force and effect.

Waiver

The waiver by The Company or any breech of any term hereunder shall not prevent the subsequent enforcement of that term and shall not be deemed a waiver of any subsequent breach.

Indemnity

a. The company will indemnify The Customer for direct physical injury or death caused by defects in the equipment sold to The Customer or by negligence of The Company’s employees in connection with the performance of their duties under this agreement.

b. In no event shall The Company be liable for indirect or consequential expenses incurred or damages including but not limited to damage caused by loss of data and except as stated in (a. above) The Company disclaims all liability to The Customer for any losses incurred by The Customer as a result of any negligence of other tortuous act by The Company, its employees or agents.

Legal Construction

These conditions and the contract of which this document relates shall in all respects be construed and operate in accordance with English law.

REPAIRS & RETURNS PROCEDURE

As part of our returns process, we may request proof of sale for all goods sold, irrespective of the warranty period, to facilitate the evaluation and processing of returns and warranty claims. Proof of sale is the receipt or invoice issued to you by Active Connections Group Ltd or an authorised reseller at the time of purchase. Please retain a copy of your proof of sale as it may be required to verify the purchase date and warranty coverage for any returns, replacements, or repairs. Failure to provide satisfactory proof of sale may result in delays or rejection of return requests.

Acceptable forms of proof of sale may include, but are not limited to: • Original purchase receipt • Invoice or sales order confirmation • Order confirmation email

Please ensure that the proof of sale clearly shows the following information: • Date of purchase • Item name or product description • Purchase price or transaction total • Name and contact details of the seller.

The majority of items returned for repair are simple to fix, so before contacting us for a returns number, could you ensure that you carry out some simple checks on the product. These checks include fuses, cables, lamps, connectors, blocked filters & nozzles, menu & dipswitch settings.

If you do still need to return the item, try to use the original packaging wherever possible, as this reduces the chances of transit damage. If this is not available, then please ensure that you return an item with suitable packaging, bubble wrap is not sufficient. As a general rule you cannot over pack an item. We cannot accept responsibility for items that arrive damaged due to insufficient or inadequate packaging. Any additional parts needed to rectify transit damage will not be covered by the warranty. We may levy a Repacking Charge if we believe that an item may become damaged on its subsequent return to you.

Any item that is returned to us for credit or refund must contain all items originally included with the product, such as remote controls, cables, instructions, manuals, leads, brackets, and knobs, especially where required to make the product function. Credits will not be issued should parts be missing, and the item will be returned to you, a Carriage Charge may be levied to return the item.

Some items are not covered by our warranty; these include blown lamps, fuses and triacs also blocked fogger nozzles and incorrectly user-adjusted controls such as dipswitches, menu settings and amplifier parallel/bridge switches. Should a return only require a lamp, fuse, triac, nozzle unblocking or adjustment to user adjusted controls to make the unit function, the repair will become chargeable. Our fog and haze machines only use high quality, water-based fluids recommended by the manufacturer. Other fluids may cause clogging and void the warranty. Should a return prove to have no fault, then a “no fault found” charge will be levied, and you may be liable to pay for carriage to return the item.

Please ensure that faults are described in as much detail as possible, so that our engineers can readily locate the fault, to ensure a speedy turnaround. Faulty, dead or not working are not satisfactory fault descriptions. Please clearly mark the outer carton with the returns number included in that parcel. Should any parcel arrive at our warehouse without a returns number marked on the outer carton it will be refused.

The warranty is for 12/24/36 months, depending on product, starting from the day that you receive the goods.

Returns Procedure

Complete the returns form online or email the full details to info@glowsports.co.uk

For Repairs, Credits and Replacements, please give as many details of the fault as possible.

Clearly mark the outer carton with the returns number, if more than one return is inside a carton, please mark the outer box with all the returns numbers enclosed.